The application was unable to start correctly 0xc0000142 - Illustrator on Windows

Hello everyone,

Our team is currently investigating the issue. We will update this thread as soon as we have more information. Thank you for your patience.

Please don't hesitate to reach out if you have more questions or need assistance. We'd be happy to help.

Anubhav

I’d like to add to ​@donaldb80805333 request.  I have proof that the update of Illustrator in InDesign is immediately replacing DLLs installed by Visual C++ V14.  The files are located in the shared OS folders and should NOT be touched by guest applications.  If you require specific versions of those DLLs, then you should be installing them in your own Adobe folders.  Instead your are installing them into folders such as C:\Windows\System32.  The version of the DLLs you are installing are from 2018.  These aren’t “corrupted” files, your installer is creating the issue by adding old files causing a version mismatch.  You’re breaking the software you require to run.  We have 7 users of your Creative Cloud license, and this started on all the systems earlier this year.  You changed something with your installer.

Are you working on fixing this issue?  Due to security policies, our users do not have full admin privileges to their systems, so they are unable to fix this issue themselves.  

Hello, 

Just posting to report that the error has occurred once again last week, so the fix provided by Anubhav M has unfortunately not solved the problem permanently. I hope the dev teams are able to bump this bug up on their priority list, as it is in my opinion a critical flaw with indesign and illustrator at this time.

thank you for the assistance so far

Is there any interest on adobe’s part for an actual long term solution for this? manually delteting and uninstalling obscure files is not a normal workflow to simply open a program.

Hello, 

Thank you very much for your responses! Today the error code resurfaced when opening indesign so I just performed the fix suggested by Anubhav M. The error seems to arise on a monthly basis at this point, so I will report back in a few weeks to say if it returns or not but I am hopeful that this will fix it for good

Thank you again!

Hi @jasminet88,

Sorry to hear InDesign and Illustrator aren't launching. Hopefully JEL's suggestions helped. If they did, please mark the helpful reply as the correct answer to help others facing the same issue.

If the problem is still occurring, try a clean reinstall of the Microsoft Visual C++ Redistributable, which often resolves this kind of startup failure:

1. Close all Adobe apps.
2. Uninstall every Microsoft Visual C++ Redistributable package currently installed on your system.
3. Download and install the latest version from Microsoft: https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170
4. Relaunch Illustrator (or InDesign) after rebooting your computer.

Let us know how it goes.

Anubhav

HI ​@jasminet88, you are in the Photoshop forum, so your post might be moved to the Illustrator (or InDesign) forum. Meanwhile, try running a System File Checker. Here are the instructions: https://support.microsoft.com/en-us/topic/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files-79aa86cb-ca52-166a-92a3-966e85d4094e

• Open Command Prompt as an administrator.

• Run sfc /scannow.

• After completion, run DISM /Online /Cleanup-Image /RestoreHealth.

• Restart your PC.

I have experienced this error (0xc0000142) when attempting to open InDesign and illustrator several times over the course of a few months now. There is a fix that I found through the Adobe forums that involves repairing the Microsoft Visual C++ Redistributable program files and it works temporarily, but after a few weeks the problem reappears. I have tried installing several versions of both programs to see if it is just affecting a specific version, but it does not appear to make a difference.

Any help toward a permanent fix is appreciated, as I require authorization from my company’s tech support department in order to perform the fix every time this problem occurs and it is interfering with my job. Thank you

below is the fix I have had to do if anyone is interested. again it works but only temporarily for me: