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Participant
June 12, 2018
Answered

The File can not be read due to an error

I'm getting this error when i try to place a .jpg file into illustrator. It opens fine in photoshop, it opens in Mac on Preview...

Its only 200mb, i've opened larger files. I've tried closing illustrator re-opening, i've tried opening a new document and placing it in there and still an error...

ZenxbizCorrect answer
Participant
October 16, 2022

Rename/change the file extensions: so from (image.jpg to image.png) ant try to open with Ilustrator ore Photoshop 😉

12 replies

ZenxbizCorrect answer
Participant
October 16, 2022

Rename/change the file extensions: so from (image.jpg to image.png) ant try to open with Ilustrator ore Photoshop 😉

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tee3327
Participating Frequently
July 12, 2020

Here is the solution.   I had assests placed into a document...some were placed png's and some were created with the pen tool in the document.  I figured out that one of the assets was corrupting the file. So you will need to find that asset.  I opened a new document and placed each asset in one at a time.  After each one, I attempted to export the jpg.....didn't have a problem until I got to the asset...the one created with the pen tool.  I had used a pattern fill for those images and then put a stylized inner glow on them......that inner glow was corrupting my file.  Problem solved!

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Adobe Employee
April 21, 2020

if there is some issue in file due to corrupt liks consider upgrating illustrator to a version above 24.1..

there have been fixes to ignore the corrupt links.

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tee3327
Participating Frequently
July 12, 2020

Did that first. 

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Lyrics5CD8
Participant
August 26, 2021

try to crop the jpeg and it'll do the trick

 

.

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jane-e
Community Expert
Community Expert
June 13, 2018

Can you export the jpeg to a tiff in Mac Preview and Place the tiff into Illustrator?

Or save as in PS to a tiff?

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Participant
June 14, 2018

That ended up working, saving as a tiff, thank you!

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jane-e
Community Expert
Community Expert
June 14, 2018

I'm so glad it worked!

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Monika Gause
Community Expert
Community Expert
June 12, 2018

There are flavors of JPG that Illustrator can't open.

Open it in Photoshop and try and re-save it from there.

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Participant
June 12, 2018

I tried that

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Monika Gause
Community Expert
Community Expert
June 12, 2018

Anything special with that file?

You did "Save as" in Photoshop? Which options?

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