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DanielaIdo
DanielaIdo
Participating Frequently
December 8, 2018
Question

The file crashed and I lost my work. How to find the automatic save file?

  • December 8, 2018
  • 3 replies
  • 1893 views

Hi,

The file crashed three times due to a power failure and each time the Illustrator saved the file that crashed and I continued to work.

But this time when I opened I saw a white page, before I opening it I have a box "Text import options". What do I need to do? Why when I'm opening it I see a white page?

Have I deleted the file and Auto Recovery has not worked?

How do you recreate what was before?

Thanks for the response.

This is what I see when I'm oppening the file after crashed

This topic has been closed for replies.

3 replies

DanielaIdo
DanielaIdoAuthor
Participating Frequently
December 12, 2018

Thank you. I hope it will not happend again.

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
December 12, 2018

It already happened 4 times. So chances are it will happen again.

Make backups.

Get yourself an automatic backup solution: https://beebom.com/time-machine-alternatives-windows/

And of course an additional harddrive to use for the backups.

And in order to save your computer from damage of the power outages, you will need some hardware for that as well: The Effects Power Outages Can Have On Your Computer

barbara_a7746676
Community Expert
barbara_a7746676Community Expert
Community Expert
December 9, 2018

Illustrator 2019 has auto save turned on by default in file handling and clipboard preferences. But in your case it looks like the auto recovery did not work. There are some utilities that can help with recovery, but they can't always recover files. One that I have is r-studio, Disk Recovery Software and Hard Drive Recovery tool for Windows, Mac, and Linux

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    December 8, 2018

    Recovery is not a guarantee. It can fail and if your issue is power failure then this affects your computer at a much deeper level than any Illustrator related issues.

    If you know that pwoer outages are quite frequent, then why don't you backup your work? And make more backups and even more?

    Your file most likely can't be recovered. Is this the only copy you have? Not even an automatic backup routine done by your system (an equivalent to Mac OS Time Machine)? recent versions of your file? Only that one copy? Really?

    DanielaIdo
    DanielaIdoAuthor
    Participating Frequently
    December 8, 2018

    Yes, I had one copy and I saved the file because of the first power outage.

    But before I could continue to work it fell twice. For the fourth time I already had a blank page and did not open again, even though I had saved it.

    I work with Windows and I have the Illustrator cc 2019. My computer is pretty strong and does not make any problems. There was an electricity problem.

    Is there no way to recover anyway?

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    December 8, 2018

    DanielaIdo  schrieb

    Is there no way to recover anyway?

    You should really make a backup strategy.

    File Recovery can't replace that. It can always only be an addition.

    And if there are 4 power outages in a row I would also start to think about UPS, because your computer probably can't stand this kind of stuff too well.

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