Inspiring

Answered

The file will not be saved for the Web.

Forum|Forum|3 years ago
January 29, 2023
4 replies
1440 views

The file will not be saved for the Web.
Illustrator version 27.2
I worked with size 1366*768 resolution 72ppi for the web.
Windows version is 11.

And, uh, the program uses English. How do I solve it?

This topic has been closed for replies.

Correct answer Anubhav M

Hello @remadem=EGwanggam,

Sorry to hear about this experience. Would you mind trying to reset Illustrator's preferences manually and checking if that helps resolve the issue:

- Close all Adobe applications.
- Go to Location C:\Users\%USERPROFILE%\AppData\Roaming\Adobe
- Rename Adobe Illustrator and Adobe Illustrator 27 Settings folders to Adobe Illustrator.old and Adobe Illustrator - 27 Settings.old

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders in case you want to. The location is mentioned above.

Also, try running Illustrator under a different administrator account (https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-20de74e0-ac7f-3502-a866-32915af2a34d) and sharing your observations.

Looking forward to your response.

Thanks,

Anubhav

Anubhav M

Correct answer

Community Manager

Hello @remadem=EGwanggam,

Sorry to hear about this experience. Would you mind trying to reset Illustrator's preferences manually and checking if that helps resolve the issue:

- Close all Adobe applications.
- Go to Location C:\Users\%USERPROFILE%\AppData\Roaming\Adobe
- Rename Adobe Illustrator and Adobe Illustrator 27 Settings folders to Adobe Illustrator.old and Adobe Illustrator - 27 Settings.old

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders in case you want to. The location is mentioned above.

Also, try running Illustrator under a different administrator account (https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-20de74e0-ac7f-3502-a866-32915af2a34d) and sharing your observations.

Looking forward to your response.

Thanks,

Anubhav

R

remadem=EGwanggamAuthor

Inspiring

Thank you for anser!

Ton Frederiks

Community Expert

You can try to restart your machine. Copy the content into a new document. Reset preferences.

R

remadem=EGwanggamAuthor

Inspiring

Well, I've definitely reinstalled it, but I didn't turn it off and on. I'll have to try it again.

Ton Frederiks

Community Expert

You said: "I wrote the wrong resolution."

What is the resolution?

Monika Gause

Community Expert

So you are using Save for web and an unknown error appears.

Does the error appear when you open the Save for web dialog box? Or only when you click on save?

What's in the file? Which functions did you use?

Does it work with other files?

What is the name of this file? Does it use special characters? Or just ASCII?

R

remadem=EGwanggamAuthor

Inspiring

Appears only when saving for the Web. Another storage method is working properly.
The file name was Korean, so I deleted the special characters and changed them to English and saved them, but the results were the same.
It was a single file and didn't work with other files.
There are no features that you have used using the files provided for your exercise other than moving.

R

remadem=EGwanggamAuthor

Inspiring

Oh, I wrote the wrong resolution. But it's not a high resolution.

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