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Atojantonio
Participant
July 9, 2022
Answered

The “+” icon to add a new font does not appears. Can you help me to add a new font on my iPad ?

Like you can see, the + Icon does not appears in my iPad and I can't add a new font, please help me with this issue. The picture for reference:

 

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Anubhav M
Anubhav MCorrect answer
Community Manager
July 12, 2022

Hello @Atojantonio,

 

Thanks for your response. We have checked your account & found that you own a Federated Adobe ID. Your Adobe Admin Console administrator controls the Fonts services. I would request you to contact the team, and they will do the needful.

 

Thanks,
Anubhav

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5 replies

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
July 11, 2022

Hello @Atojantonio,

 

Sorry to hear about this experience. I would request you to try restarting your iPad and check if it helps. Also, kindly try removing and reinstalling Illustrator on your iPad and share your observations with us.

 

Looking forward to your response.

 

Thanks,

Anubhav

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AtojantonioAuthor
Participant
July 11, 2022

Hi, Anubhav

 

Thank you very much for your prompt response. I just did what you suggested me and still don`t appears the "+" icon. Can you help me with this issue please? 

 

I will be waiting for your support.

 

Regards

 

Antonio

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Anubhav M
Community Manager
Anubhav MCommunity ManagerCorrect answer
Community Manager
July 12, 2022

Hello @Atojantonio,

 

Thanks for your response. We have checked your account & found that you own a Federated Adobe ID. Your Adobe Admin Console administrator controls the Fonts services. I would request you to contact the team, and they will do the needful.

 

Thanks,
Anubhav

Translate
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