The image referenced externally in the CAD file is not recognized by the illustrator.

Question

Hi There!I am using the illustrator CC 2023 version.When you open the autoCAD file (extender .dwg or .dxf) in Illustrator, the image you put in as an external reference in the autoCAD file will not be displayed. If you check by selecting an object in Illustrator as in the attachment, the layer is recognized as "acad_proxy_entity".What used to work normally started not to work one day.Also, when I ran the same autocad file on another computer, it was fine.Currently, 2 out of 4 computers are experiencing a similar phenomenon. I ran a "Microsoft Word Visual C++" program recovery and reinstalled the Illustrator program, but it didn't work out.Since there was no problem with some computers, I think it is not a problem with the autoCAD file, but an illustrator's problem, and I would like to ask for an answer.We look forward to hearing from you, and thank you for your time.

Anubhav M · Answer

Hello @제현93_2,We understand that technical issues can be frustrating. Would you mind updating Illustrator to the latest version (https://adobe.ly/3MmXwJv) and checking if it helps?If the problem persists, kindly share a public link to a sample AI and DWG/DXF file(s) after uploading them to Dropbox/Google Drive/etc., and a screen recording of your workflow and the problem (https://adobe.ly/4cAi5NA) so we can investigate this further.Looking forward to hearing from you. Thanks,Anubhav

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