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M.sadiq21
M.sadiq21
Participant
November 9, 2018
Question

The operation cannot be complete beacuse of an unknown error. [STEX]

  • November 9, 2018
  • 9 replies
  • 20190 views

when ever i made some shape and fill color in it and try to move it show me the error

The operation cannot be complete beacuse of an unknown error. [STEX]

It happens every time from when i installed latest version of illustrator (v 23.0.1)

 

<Title renamed by moderator>

9 replies

E
eduardo_antonio_8724
Participant
May 7, 2025

Im having the same error when trying to make an image trace to create outlines for a sillouette. 

Abhishek Rao
Community Manager
Abhishek RaoCommunity Manager
Community Manager
May 16, 2025

Hi @eduardo_antonio_8724,

 

Sorry to hear that you are running into this issue. Could you please confirm the version of Illustrator and the details of your operating system? Also, if possible, kindly share a sample file along with a screen recording demonstrating the issue. This will help us test the problem on our end and escalate it to the team if needed.

 

Looking forward to your response!

Abhishek


^AR

TheVisualWizard
TheVisualWizard
Participant
June 28, 2024

Wow… How is this still an issue midway into 2024? This post was from 2018?! Come on Adobe… Not only can I not properly duplicate an artboard that has an object using freeform gradients. But when I try to make a new freeform gradient for the new object, it provides the same error and doesn't let me give it a new gradient.

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
June 28, 2024
@ArtistDaveeBee  schrieb:

Not only can I not properly duplicate an artboard that has an object using freeform gradients. 

 

Which version, system and graphic card is it? (I have tried that and didn't encounter an issue in version 2024 on Mac OS)

How complex is the object? can you perhaps show a screenshot?

H
hatshatahsththstst
Known Participant
March 22, 2024

Any fix to this? I'm now having it and i've removed all the changed gradients I've made.

A
Community Manager
Anubhav MCommunity Manager
Community Manager
March 22, 2024

Hello @hatshatahsththstst,

We understand that encountering technical issues can be frustrating. Would you mind sharing more details, like the OS/Illustrator version, the exact details of your workflow, if Illustrator behaves this way with only some files, and if yes, sharing a link to the file after uploading it to Dropbox/Google Drive/etc., and a screen recording of the problem (https://adobe.ly/3TMnxGR), so we can investigate this further?

Looking forward to hearing from you.

 

Thanks,

Anubhav

D
decibel_
Participant
September 17, 2022

This comes up when someone searches for an answer to this problem in Google.  I figured this out myself and thought I would share what worked for me.  Using a text editor, I opened up one of the SVGs that Illustrator couldn't open and noticed that the opening tag was missing some parameters.  Line 1 of my SVG looked like this:

<svg xmlns="https://www.w3.org/2000/svg" viewBox="0 0 32 32">

Once I added the following parameters to the opening tag, Illustrator was then able to open the SVG file: 

<svg version="1.1" id="Layer_1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px" viewBox="0 0 32 32" xml:space="preserve">

Important: Note that you don't just want to copy-and-paste this line - you will want to make sure the viewBox dimensions match.  Hopefully this helps!

    J
    Juher Yanor2543872289yu
    Participant
    July 29, 2022

    Muy buenas noches, tengo una posible solución a un problema similar que me pasó. Tenia un archivo en formato SVG el cuál edité, luego de la edición no pude abrirlo. Logré recuperarlo. 

     

    Si alguien interasado le comparto el enlace

     https://stackoverflow.com/questions/13744422/illustrator-svg-export-not-working-namespace-prefix-inkscape-not-defined 

    Si tienen alguna duda pueden escribirme .

      D
      decibel_
      Participant
      September 17, 2022

      Es útil publicar su respuesta en el mismo idioma que la persona que hizo la pregunta.

        H
        hsticka
        Participant
        July 25, 2022

        Well, it's 2022 and I'm having this issue. It's only on the files where I have multiple gradient tools going on. I've reset preferences, checked for updates, and I'm on a new Mac with the latest OS. I need this to work. It's what I'm paying for. 

          Anshul_Saini
          Community Manager
          Anshul_SainiCommunity Manager
          Community Manager
          July 26, 2022

          Hi @hsticka,

           

          We are sorry for the trouble. Would you mind checking if expanding or expanding the object's appearance helps?

           

          Also, is this happening while moving a freeform gradient applied object? Does its color shift after moving it to another location? Would it be possible for you to share the file with us?

           

          We are here to help. We just need more info.

           

          Thanks & Regards,

          Anshul Saini

          H
          HalfassDesign
          Participant
          April 12, 2020

          Hey all,

           

          I had this error too, I just copy and pasted my file onto a new document and it worked fine. 

            L
            LittleMoon
            Participant
            October 23, 2021

            Had this Error today and I lost 2 days of work. I thought I had saved between changes, but I see that nothing was saved since I first opened the file. After the error, I could not save the file in .AI or any other format, or as a new file. I was able to save as an .svg but cannot open the .svg in Illustrator and when I view the svg in a browser it looks odd.. This just sucked the soul out of me. I have a Windows 10 computer, I keep all software up to date. The file was saved on my computer's HDD. 

            Ashutosh_Mishra
            Ashutosh_Mishra
            Inspiring
            October 24, 2021

            Hi there,

             

            Sorry to hear about your experience. I'd recommend following the troubleshooting steps suggested on this community post & let us know if they help.

             

            Let us know how it goes.

             

            Regards,

            Ashutosh

            P
            pickled
            Participant
            September 16, 2019

            Hi,

            Is this issue resolved? I am having the same problems

              Monika Gause
              Community Expert
              Monika GauseCommunity Expert
              Community Expert
              September 16, 2019
              Please post to http://illustrator.uservoice.com
              F
              fc_sebastian
              Participant
              November 30, 2018

              I also get this error whenever I try to use the new gradient tool in either points or lines mode. Just updated Illustrator to latest version 5min ago.

                M.sadiq21
                M.sadiq21Author
                Participant
                December 1, 2018

                Yeah i also get this error in the same condition

                Srishti Bali
                Community Manager
                Srishti BaliCommunity Manager
                Community Manager
                January 17, 2019

                Hi all,

                Sorry about the delay. I am hopeful that the issue was fixed. If not, I would request if you can share a few more details like:

                • Operating System(Exact version of Windows/MAC)
                • Please confirm where the files are saved(Network Drive/ System HDD/ Shared Folder on System /External HDD)

                Feel free to let us know if you still need assistance.

                Regards,

                Srishti

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