Skip to main content
GazmendZ
GazmendZ
Participant
August 23, 2020
Answered

"The operation cannot complete because of an unknown error"

  • August 23, 2020
  • 13 replies
  • 105095 views

Hey everyone, after updating to the newest version of Illustrator, I can't work with it anymore. As soon as I click on it, it loads as usual, but then it shows me this "The operation cannot complete because of an unknown error" message. After I click "Okay", Illustrator opens, but it doesn't show anything besides the menu and I can't even open a new file or anything else, which means I can't use it anymore. Please help. 

    Correct answer kayleighr10333907

    Hi. I came across this same issue and had too many vectors to recreate. So I Expanded the vector. This fixed the issue relatively quickly without adding scrips or name changing etc.

     

    Go to Objects>Expand Appearance

     

    Hope this helps 🙂

    Good luck

    13 replies

    Show previous replies
    A
    archamon
    Participant
    August 23, 2020

    The same with me, nothing helps. * Illustrator 24.2.3

    Reset preferens, competently wipe with AdobeCreativeCloudCleanerTool, error is always repeated.

    For me, the error is in the previous  versions as well.

     

    HP ZBook 17 G5

    Win 10 Pro  2004 (10.0.19041)

    NVIDIA Quadro P4200 - driver ver. 452.06

    32 GB RAM

    Maybe it can help: in      C:\Users\xxxxxxAppData\Roaming\Adobe\Adobe Illustrator 24 Settings\en_US\x64         

    24.2.3.CrashModule\  Fault:  AIUXPExtensionHostAPI.dll

    Mike_Gondek10189183
    Community Expert
    Mike_Gondek10189183Community Expert
    Community Expert
    August 23, 2020

    You can find the minimum requirements here:

    https://helpx.adobe.com/illustrator/system-requirements.html

     

    If you meet the minimum requirements, then your prefs may have become corrupted. You can reset them following here:
    https://community.adobe.com/t5/illustrator/how-to-reset-illustrator-preferences/td-p/10602277?page=1

     

    Also restart your computer and make sure the Adobe Cloud is up and running. That can clear up corruption in the cache.

     

    O
    omarr96695179
    Participant
    September 7, 2023

    Resetting the preferences in Adobe works for me. I went to Edit -> Preferences -> General and clicking on the button Reset Preferences. 

    tonyharmer
    Community Expert
    tonyharmerCommunity Expert
    Community Expert
    August 23, 2020

    Hi. Does your system meet the minimum requirements? If you could share some of your specs it would help us to diagnose the problem. Things we'd need to know include: Operating system (and specific version), Type of machine, amount of installed RAM, type of graphics card. 🙂

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices