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Participant
October 17, 2017
Answered

The operation cannot complete because there is no open document

  • October 17, 2017
  • 2 replies
  • 1155 views

Hi,

Has anyone else seen this message while working on a file? the file is being worked on then this message appears with the only option to click ok, once you have clicked ok the document closes and losses all changes.

    This topic has been closed for replies.
    Correct answer Bill Silbert

    I was not able to find any threads or reports of that specific message (which doesn't mean that it hasn't happened to anybody else). Is it happening to more than one document? If it is localized to one document then you may want to check out this link: How to fix damaged Illustrator files . If it is happening on many documents then try trashing your Illustrator preferences.

    To do so:

    With Illustrator closed launch a Finder Window in column view and click on your home folder. With the Option Key pressed choose Library from the Finder Go Menu. Within the Library folder find the folder called Preferences and within it find the following two files and delete them: “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and “com.adobe.Illustrator.plist”. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults.

    After you’ve reset up the program (make sure that no document window is open) to your liking, it is a really good idea to create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

    2 replies

    Participant
    December 14, 2017

    Thanks Bill, i have done as you said and monitored the jobs being processed with no fails so far. I will continue to monitor as the behaviour was quite random before.

    We will be testing 10.13 and CC2018 soon to see if this returns.

    Thanks again.

    Bill Silbert
    Community Expert
    Community Expert
    December 14, 2017

    Happy to help.

    Bill Silbert
    Community Expert
    Community Expert
    October 17, 2017

    What version of Illustrator and what OS are you using?

    Participant
    October 18, 2017

    10.12.6 (Sierra) and CC2017

    Thanks

    Bill Silbert
    Community Expert
    Bill SilbertCommunity ExpertCorrect answer
    Community Expert
    October 18, 2017

    I was not able to find any threads or reports of that specific message (which doesn't mean that it hasn't happened to anybody else). Is it happening to more than one document? If it is localized to one document then you may want to check out this link: How to fix damaged Illustrator files . If it is happening on many documents then try trashing your Illustrator preferences.

    To do so:

    With Illustrator closed launch a Finder Window in column view and click on your home folder. With the Option Key pressed choose Library from the Finder Go Menu. Within the Library folder find the folder called Preferences and within it find the following two files and delete them: “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and “com.adobe.Illustrator.plist”. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults.

    After you’ve reset up the program (make sure that no document window is open) to your liking, it is a really good idea to create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.