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Participant
February 20, 2017
Answered

the panel does not appear

  • February 20, 2017
  • 1 reply
  • 297 views

Hello! the panel new project and export does not appear

My pk:

  • windows 10,intel i3, 4 ram

Doing:

  • I reinstalled illustrator, registry сleaner

    This topic has been closed for replies.
    Correct answer Jacob Bugge

    hansolo,

    You may try to uninstall Avast, then run AI while disconnected from the internet to see whether it actually solves the issue; and (only) if it does, you may consider changing to another antivirus.

    Avast have been aware of the issue since November last year, see posts # 74, 76, and 77 by Matous here:

    https://forums.adobe.com/message/9165211#9165211

    1 reply

    Jacob Bugge
    Community Expert
    Jacob BuggeCommunity ExpertCorrect answer
    Community Expert
    February 20, 2017

    hansolo,

    You may try to uninstall Avast, then run AI while disconnected from the internet to see whether it actually solves the issue; and (only) if it does, you may consider changing to another antivirus.

    Avast have been aware of the issue since November last year, see posts # 74, 76, and 77 by Matous here:

    https://forums.adobe.com/message/9165211#9165211

    hansoloruAuthor
    Participant
    February 20, 2017

    Yes!!!

    Thank you so much