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Participant
May 5, 2024
Question

This problem always happens to me in Illustrator, and I don't know why

  • May 5, 2024
  • 1 reply
  • 158 views

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1 reply

Monika Gause
Community Expert
Community Expert
May 5, 2024

Which version and system is it?

Where do you save your files?

Community Manager
June 8, 2024

Hello @Ahmed360948602jvj,

Sorry to hear about your experience. Would you mind providing some details about the circumstances under which these files were saved or edited and the location of the files where they were stored? For example, were there any unexpected Illustrator crashes, sudden app closures, system shutdowns, or power cuts during editing?

 

Also, kindly confirm if the file was saved on a network, removable drive, or a cloud-synced folder like Google Drive or Dropbox. Storing files in such locations can sometimes lead to corruption issues. To prevent this from happening in the future, we recommend saving your work locally first and then manually copying it to your desired backup location or saving it as cloud documents.

Looking forward to hearing from you.

 

Thanks,

Anubhav