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mcr2582
mcr2582
Participant
November 16, 2023
Question

This version of Illustrator is not compatible with MacOS 14 or later and needs to be updated

  • November 16, 2023
  • 2 replies
  • 1720 views

I put this Mac into use one week ago today. It was a clean install of everything. I recreated preferences, but copied over toolbars, templates, etc. It has been working perfectly for a whole week. Suddenly today, it constantly crashes with this message that it's not compatible with MacOS 14. I'm never doing anything significant, copy/pasting a text field, changing document tabs, scrolling. I thought maybe it was related to the documents I was accessing, but it has now happened with a document I created last week with this computer.

 

I see this in the crash log:

ATSLight: Unimplemented function was used - rdar://105810634

 

With the first thread refernecing it as well

0 ATS 0x19ef78b14 Crash__Please_File_a_Radar_against_ATS__relate_to_105810634 + 780

 

I know Radar is Apple's internal bug tracking system, but we don't have access.

 

How do I avoid the problem until it can be fixed? As I started writing this message earlier, I went back to AI to wait for a crash so I could save the log, but it went most of the afternoon without an issue, and just now crashed on a new document.

 

Illustrator 28.0 with some Astute Graphics plugins

MBP 16" 2023

M2 Max

96GB

Sonoma OS 14.1.1

Crash dump attached.

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    2 replies

    P
    paultech
    Participating Frequently
    May 16, 2024

    Getting this message after updating a user in the studio from Monterey to Sonoma.
    Also updated to Illustrator 2023 and 2024.

    Can anyone suggest a fix?

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    May 18, 2024

    Hello @345580,

    We understand that encountering technical issues can be frustrating. Would you mind trying to install Illustrator under a different administrator account (Windows / macOS) and checking if it helps?

    Also, try using the Creative Cloud Cleaner Tool (https://adobe.ly/3K6b4rJ) to remove all Adobe apps and then reinstall Illustrator and share your observations.

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    November 16, 2023

    There are some issues with Sonoma, but generally Illustrator 28 should run. 

    What about Astute Graphics - did you install their latest version? 

    mcr2582
    mcr2582Author
    Participant
    November 17, 2023

    Absolutely. I didn't copy those over, I installed them from scratch, and they reported being compatible long before I installed.

     

    AI does run, until this point. It had run fine for a solid week without any crash but it has crashed 5-6 times today already.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    November 17, 2023

    It's already Friday. You could contact Customer Care today - they won't be available on the weekend. https://helpx.adobe.com/contact.html 

     

    They can login to your system. There are so many small things with Sonoma currently. On the forum we still do not know that one thing you need to do to make things work again. 

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