Tiff files Disappear or goes corrupt when placed in Illustrator 29.5.1

Forum|Forum|1 year ago
May 28, 2025
2 replies
464 views

Hi

Ive got the same Issue with Illustrator and with my Mac I can ONLY update to 29.5.1.
I bring in Tiif files and they disappear or make black lines! I have to keep redoing work. Now Im forced to only use Photoshop for most of my work.
So you only fixing it now with the new update? I cannot afford to buy a New MAC now just to be able to work in Illustrator. Im paying for Illustrator and my Mac is not so old. Is there any way they can fix 29.5.1 which a lot of people are using? 2 of My co-workers got the same problem,

Bug

Ton Frederiks

Community Expert

Do you use File > Place or Drag and Drop?

Anubhav M

Community Manager

Hello @L26554167zbb1,

I tried replicating this behavior on my end but could not. Could you share a link to a sample file after uploading it to a file-sharing service, so I can check it on my end?

Looking forward to hearing from you.
Anubhav

S

Setiawanwkwk

Participant

I have the same problem now with version 30.5.0, and its very frustrating, i keep redoing my entire work. If you want to replicate this behavior, do some editing in Photoshop, and drag and drop the layers to your Adobe Illustrator. It has been fine all these years, and now its starting to have bugs.

Abhishek Rao

Community Manager

Hi @Setiawanwkwk ,

I'm sorry to hear you're experiencing this issue. I understand how frustrating it must be, especially if this workflow has been working fine for you until recently.

I tried reproducing the behavior you described on my end using Illustrator 30.6 (the latest version available to me), but I wasn't able to reproduce the issue yet.

In the meantime, could you please try the following and let me know if you notice any difference?

Switch between GPU and CPU Preview by going to View > Preview on CPU (or toggle back to GPU Preview) to check whether the issue is related to GPU rendering.
Instead of dragging and dropping the Photoshop layers/TIFFs into Illustrator, try using File > Place and see if the behavior is the same.
If you're working with TIFF files, please try embedding the TIFF instead of keeping it linked, as some users have reported that linked TIFFs are more prone to preview corruption. For reference, see:

To help us investigate further, could you also share the following?

Your operating system details (including the macOS version).
A few screenshots or a screen recording demonstrating the issue.
A sample Illustrator (.ai) file along with the TIFF file(s) that consistently reproduce the problem.

If the files are confidential, feel free to share them with us via DM using any public cloud storage service, such as Google Drive, Dropbox, or a similar file-sharing service.

These details will help us test the exact workflow on our end and investigate the issue further.

Looking forward to your update.

Abhishek

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