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August 18, 2022
Answered

title bar glitches

  • August 18, 2022
  • 1 reply
  • 154 views

Hello All, 

I'm not sure if it's due to the new update, but every once in a while the title bar will glitch and any of the drop down menu's (File, Edit, Object, Etc.) will be blank. I won't be able to save documents etc. The program basically crashes on me and I have to do a hard restart. Does anyone have any assumptions? Solutions? 

 

Thanks in advance!

This topic has been closed for replies.
Correct answer Anubhav M

Hello @JessAshbeck!

 

Sorry to hear about this experience. I would request you try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

 

Also, try setting the Display Resolution and Scaling to the default and check if it helps.


Looking forward to hearing from you.

 

Thanks,
Anubhav

1 reply

Anubhav M
Community Manager
Anubhav MCommunity ManagerCorrect answer
Community Manager
August 18, 2022

Hello @JessAshbeck!

 

Sorry to hear about this experience. I would request you try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

 

Also, try setting the Display Resolution and Scaling to the default and check if it helps.


Looking forward to hearing from you.

 

Thanks,
Anubhav