Participating Frequently

Question

Too many bugs to warrant continued use

Forum|Forum|1 year ago
September 5, 2025
6 replies
189 views

Every time I type the dimensions I want to use for my new document, the values constantly reset to default as I'm typing. Every time there's an update, my shortcuts get reset to default. At work, my colors degrade over time in my working file becoming less saturated. So many other issues. None of those issues exist in Figma, where I'll be taking my patronage.

In the next few months I'll be done using Adobe for good. I've used it for the past 20 years, and never have I experienced as many bugs and failure to fix bugs as I have in the past two years. That along with the constant push of AI and using our data to train it has shown that Adobe is more about profits than it is making a good user experience.

Bug

J

jdeyoung01

Participant

I have the same issues that you are having and you mentioned sooooooo many more. To all the adobe “community experts” who work for adobe that are responding here. The constant overwhelming amount of issues and time lost while working due to adobe’s lack of accountabllity to provide a product that works correctly is the issue. We as creatives have to be accountable for the time it takes us. Adobe does not offer a product that does that and is accountable to do that for professional creatives. No one buying your product should have to update and reinstall, or close and reopen files while there in the middle of working. Asking users to do that is a direct result of you as a companuy failing your customers. When I buy a product and it dosnt work from literally any other company they give me my money back. Not only do you not fix the issues, you offer no refund when your product fails. So once and for all FIX YOUR PRODUCTS! Know that they work 100% of the time before you offer them to people who pay for them.

Anubhav M

Community Manager

Hello @jdeyoung01

I’m sorry to hear about your experience. Could you please share more details about your experience, including your exact workflow, a screen recording of the issue, and the versions of the OS/Illustrator installed, so we can better assist you?

Looking forward to hearing from you.
Anubhav

graphics_4075

Inspiring

@jdeyoung01 Unfortunately there are very few if any users on this forum that have any influence on Adobe Products. Community Experts are users who frequent the forum and have helped solve many questions, Community Managers are employed by Adobe but are quite separate from the Product Team (like PR/Customer Support.) You can know the difference by noting the profile badges.

I agree that if anything, this just worsens the situation by putting all frustrated users in what feels like an echo chamber with community managers that want to help but unfortunately can’t really do anything. The fact that aside from the UserVoice, our direct line to the Adobe Product team is completely indirect and passed through community managers/a middle man makes everything 200% harder and longer to solve.

Cheers

Abhishek Rao

Community Manager

Hi @jeremygordonart,

I'm sorry to hear about the challenges you've been running into. I hope the suggestions shared by creative explorer and Bill were helpful. If the issues persist, could you please confirm the exact version of Illustrator you're using along with your OS details? This will help us understand if the behavior is related to a specific setup. Also, let me know if you have any third party plug-ins installed. Once I have these details, I'll be able to check this further with the team.

Looking forward to your update.

Abhishek

Bill Silbert

Community Expert

The problems that you present are not ones that have been widely reported by other users. That leads me to suspect that you may be using Illustrator along with third party plug-ins which may not be entirely compatible with whatever version of Illustrator that you are using and are affecting its performance. If you would like to find out any possible causes for the distress that you are experiencing please report what exact version of Illustrator and what operating system that you are using.

creative explorer

Community Expert

@jeremygordonart I wonder are you doing this when the document is open? I don't have this issue, maybe try this

workaround, I always set my preferences for measurements—like inches, points, or pixels—before I even open a new document. If you change them while a document is already open, the settings will likely only apply to that one file. This is a workflow tip I learned over 25 years ago, and it's still what I do today.

m

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