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Question

Tool Performance Issues

Forum|Forum|3 years ago
February 4, 2023
3 replies
652 views

I have the latest version of Ai [for Windows 10]. I've been experiencing tool performance issues that make creating difficult. I need to know all that could effect performance and how to resolve the issue.

This topic has been closed for replies.

Anubhav M

Community Manager

Hello @Joshua28258616aim1,

Sorry to hear about the performance issues in Illustrator. I hope the suggestions shared by Monika helped resolve the problem. If not, kindly try the tips shared in this help article (https://helpx.adobe.com/illustrator/kb/optimize-illustrator-performance.html) and share your observations.

Looking forward to your response.

Thanks,

Anubhav

J

Joshua28258616aim1Author

Participating Frequently

I did all that was suggested and it worked [temporalily]. In less than 24 hours the issues returned. Both my desktop and my laptop are experiencing the same issues. I now believe my outdated tech is the issue. Both computers are unable to receive the Windows 11 update [drivers included].

Monika Gause

Community Expert

Can you please tell us the hardware specifications?

J

Joshua28258616aim1Author

Participating Frequently

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Monika Gause

Community Expert

THank you. RAM should be sufficient.

Does it work better when you turn off the GPU acceleration in the preferences?

J

Joshua28258616aim1Author

Participating Frequently

I forgot to include an example. When using the shape tool, I'm unable to click-n-drag and upon clicking the dialog box appears prompting me to input the dimensions. I had attempted to create the basic shape [a rectangler guide] of a mini trellis design with the goal of scaling it up to the actual dimensions. Then I'd recreate the sketch in vector from on a seperate layer within the retangle. Basically; I'm unable to click-n-drag a shape into being.

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