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RDeshler
RDeshler
Participating Frequently
October 7, 2014
Question

Toolbar options not working since latest CC update to 2014.1.0

  • October 7, 2014
  • 15 replies
  • 18466 views

Since updating the Illustrator to the latest version  2014.1.0 (18.1.0)  released through the Creative Cloud launch this week my toolbar does not allow me to select any of the tool options. For example my shape tool is stuck on the default for drawing rectangle. The same is true with every tool that displays the carrot arrow indicating further tool options. This issue has basically made illustrator useless to me. The keyboard shortcuts for the tools also are not opening the menus for the tool options.

Any idea what is happening?

I have already uninstalled Illustrator and tried to re-install it, but the issue still persists.

Thank you,

RDeshler

This topic has been closed for replies.

15 replies

Show previous replies
Dhirendra Mohan
Adobe Employee
Dhirendra Mohan
Adobe Employee
October 28, 2014

Hello Guys,

Could you please come to the connect room for debugging?

https://my.adobeconnect.com/dmohan

N
Nosivad
Participant
October 22, 2014

I'm also having the same issue, no dropdowns on the toolbar working at alI! I have no plugins installed and I'm running Windows 8.1.

All was working fine prior to the last update.

RDeshler
RDeshlerAuthor
Participating Frequently
October 22, 2014

Hey guys,

I was able to resolve this issue but only after wiping my entire system clean and re-installing all software. I imported no backup settings or preferences, just clean fresh start.

It sucks to do it that way, but it worked.

rdeshler

N
Nosivad
Participant
October 28, 2014

I uninstalled Illustrator then re-installed it and it worked fine for a few days, now it's just gone back to the same issue again.

Is the complete system re-install still working for you?

S
scottjwood
Participating Frequently
October 20, 2014

I am having the same issue as RDeshler, I can't access any of the alternate tool items in the toolbar (such as ellipse tool). Clicking and holding on the tool to show the other options does nothing. Worked fine before the update, now it won't work. I'm on Window 8.1, I have no additional plugins installed, it's a default install. I also can't click the bridge launch button or change workspace button at the top. I've uninstalled and reinstalled to no avail. I've tried all the options mentioned on this by the Adobe staff, but nothing works.

What on earth should I do, I'm paying for this software every month and it's not working. Very frustrated right now.

    L
    ldpinc
    Participating Frequently
    October 7, 2014

    I'm having a similar problem -- Win7 Pro, 18.1.0 update today, I have an empty panel that can be docked and undocked, resized and moved around but can not be deleted. Right clicking on the panel will not bring up a menu.

    I uninstalled and reinstalled and have the same problem -- this is definitely a bug and very annoying!!!!  Spent time with Adobe Chat -- absolutely no help at all.

    Any ideas?

    Thanks,

    Dan

      Keith_Slawson
      Keith_Slawson
      Participant
      October 8, 2014

      I have the same problem (as user ldpinc ) on the Mac version of release 2014.1.0(18.1.0).  Mac OS version 10.9.5.

      Non-removable panel that cannot be edited.

        Sumit Singh7733893
        Community Manager
        Sumit Singh7733893Community Manager
        Community Manager
        October 7, 2014

        Hi rdeshler,

        Please confirm the OS information of the machine.

        However, please try to reset the preferences:

        • Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Illustrator. Your current settings are deleted.
        • Remove or rename the AIPrefs file (Windows) or Adobe Illustrator Prefs file (Mac OS). New preferences files are created the next time you start Illustrator.

          note: It is safe to remove the entire Adobe Illustrator CS5 Settings folder. This folder contains various preferences that can be regenerated.

        Please let me know if it doesn't worked.

        Regards,

        Sumit Singh

        RDeshler
        RDeshlerAuthor
        Participating Frequently
        October 7, 2014

        Hi Sumit,

        Thank you for the speedy response!

        I am using Windows 8.1. Also, I tried to reset the preferences for Illustrator, but it hasn't unfortunately solved the issue.


        rdeshler

        Sumit Singh7733893
        Community Manager
        Sumit Singh7733893Community Manager
        Community Manager
        October 7, 2014

        Try to change the DPI scale back to the default.

        1. Click on the Start button, click on Control Panel, click on Appearance and Personalization, and then, under Display, click on Make text and other items larger or smaller.

        2. Choose Smaller - 100% (default).

        3. Click Apply.

        4. To see the change, close all of your programs and then log off of Windows. This change will take effect the next time you log on.

        Let me know if it doesn't worked.

        Regards,

        Sumit Singh

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