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S
SRSDTU
Participant
August 1, 2022
Answered

tools and controls disappear upon reopening illustrator

  • August 1, 2022
  • 3 replies
  • 404 views

Dear forum, any idea why all controls and tools are gone every time I open Illustrator ( and indesign ) and have to be re-opened and arranged in the side panel windows again? - it seems like the software cannot remember how I arranged my tools from the previous session/works. 

help is much appreciated 🙂 

This topic has been closed for replies.
Correct answer Monika Gause

Could be your preferences file. They can go corrupt. You could try: https://helpx.adobe.com/de/illustrator/kb/troubleshoot-preference-issues.html

 

If you reset the preferences, all your settings will be gone. You can preserve your preferences by renaming the preferences folder when Illustrator has been closed.

3 replies

W
wy_9872
Participant
November 23, 2024

It sounds like Illustrator and InDesign are not saving your workspace preferences. Try resetting your preferences by holding Ctrl+Alt+Shift (Windows) or Cmd+Option+Shift (Mac) while launching the program. You can also manually save your workspace layout by going to Window > Workspace > New Workspace to ensure it loads the correct setup each time.

    Ton Frederiks
    Community Expert
    Ton FrederiksCommunity Expert
    Community Expert
    August 1, 2022

    And check if the apps have writing permissions.

      S
      SRSDTUAuthor
      Participant
      August 1, 2022

      Thanks Ton 🙂 - have a nice day

       

      Monika Gause
      Community Expert
      Monika GauseCommunity ExpertCorrect answer
      Community Expert
      August 1, 2022

      Could be your preferences file. They can go corrupt. You could try: https://helpx.adobe.com/de/illustrator/kb/troubleshoot-preference-issues.html

       

      If you reset the preferences, all your settings will be gone. You can preserve your preferences by renaming the preferences folder when Illustrator has been closed.

        S
        SRSDTUAuthor
        Participant
        August 1, 2022

        Thank you very much, Monika - that did the trick simply 😄  have a nice day and thanks for the fast response - best regards from sune

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