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Participant
August 29, 2022
Question

Transform tool not working as expected

  • August 29, 2022
  • 1 reply
  • 172 views

After upgrading to 26.5 the transform tool's gone haywire. Can't drag a corner of a shape to resize. Hovering over a drag point shows the wrong arrow tooltip. Then when I drag, the shape redraws from that point (see the video).

 

Anybody else having this problem? On windows 11 on a Dell LTW10-100 i7.

 

Video

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1 reply

Anubhav M
Community Manager
Community Manager
August 29, 2022

Hello default6d59wp9aznjv ,

 

Sorry to hear about this experience. I would request you try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article. 
 

Also, try rebooting your computer in Safe Mode and running Illustrator to check if it helps.


Looking forward to hearing from you.

 

Thanks,
Anubhav