transparent background display problems

Forum|Forum|3 years ago
November 18, 2022
3 replies
1076 views

hi all, i have a problem with displaying transparencies after exposing on mac. The transparent background is not displayed after exposure, it is white, if I open the .ai or .pdf file I see it all white, but the file is not damaged, because when I open it on Ai it shows transparency. I can save the file in such a way that I can see the transparency even with Preview?

i have the latest adobe and my mac is updeted

image in adobe

image on preview /total white)

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A

Anubhav M

Community Manager

Hello @Arturo27201858sqys,

Sorry to hear about this experience. I hope the suggestions shared by Ton and Met1 helped resolve the problem. If not, kindly try using Adobe Bridge (https://helpx.adobe.com/bridge/get-started.html) for managing and previewing your work files (AI/PSD/PDF and many more) and check if it helps.

Looking forward to your response.

Thanks,

Anubhav

Met1

Legend

On the apple web site it says "Preview supports a large set of image file types, including JPEG, PNG, PSD, and TIFF" - it does not mention AI or PDF, and you would think they would, if it did...