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Yeetus_Deletus1
Participant
July 29, 2020
Question

Trial

  • July 29, 2020
  • 2 replies
  • 159 views

So I recently bought Adobe Creative Cloud using my school's website, I redeemed the code that I got, and it accepted, but when I go to download Illustrator, it says buy now or start trial. Afterwards, I checked my account and it said Creative Cloud Free, but I put the code in, I even tried to re-enter the code but it said that the code had already been redeemed and it isn't working.

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    2 replies

    T
    Tess0101
    Participant
    October 5, 2020

    Hi so you've probably solved it but I had the same issue so probably someone else will too. The issue with mine was that I'd bought creative cloud (through school for free) but I didn't redeem the code on the receipt. So if you're reading this, maybe go back and read the confirmation of order/ receipt email?

    Doug A Roberts
    Community Expert
    Doug A RobertsCommunity Expert
    Community Expert
    July 29, 2020

    The forums can't really help you with account issues. You should contact Adobe via the channels at https://helpx.adobe.com/support.cc.html

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