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Morgan_S5
Participant
June 18, 2021
Question

Trim view not working

  • June 18, 2021
  • 4 replies
  • 4985 views

I am on a time limit with a project I have been working on. For some reason, the trim view is completely greyed out when I select any layer on my artboard. Does anyone have any idea how to fix that so I can use trim view?

4 replies

Peteo
Peteo
Participating Frequently
April 23, 2026

My PC (I much PREFER MAC) will not let me take a snippet with the drop-down menu open.

 

Peteo
Peteo
Participating Frequently
April 23, 2026

PS > EDIT drop-down menu > all the way at the bottom PREFERENCES

Just seems like it is placed strange -- like why not in the PS ICON drop-down menu?

 

Peteo
Peteo
Participating Frequently
April 23, 2026
it gives error in chat to paste my screenshot --- why would companies expect graphic designers to use PCs instead of Macs???!!!!!!

 

Peteo
Peteo
Participating Frequently
April 22, 2026

Can I kindly ask WHY preferences are located under the EDIT menu? Feels awkward compared to the past 30 years using Adobe Illustrator, etc.

 

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
April 23, 2026

Hello ​@Peteo 

 

Thanks for reaching out. Would you mind sharing more details about your exact workflow and the version of OS/Illustrator installed, along with a few screenshots, in a new post so we can better assist you?


Looking forward to hearing from you.
Anubhav

Peteo
Peteo
Participating Frequently
April 23, 2026

PS > EDIT drop-down menu > all the way at the bottom PREFERENCES

Just seems like it is placed strange -- like why not in the PS ICON drop-down menu?
Everything is so much easier and streamlined on a Mac!

Rockers
Rockers
Participating Frequently
January 9, 2022

I`m having the same issue here.

Trim view worked just fine a few month back, but now it`s greyed out. I`m on Mac latest OS and the latest update of Adobe Illustrator. On Adobe Illustrator 2020 it`s not working either. I`m coming to believe this is related to storage and memory issues. 

    robertf46352273
    robertf46352273
    Participant
    May 3, 2024

    Same here. I lost Trim View on Mac

    robertf46352273
    robertf46352273
    Participant
    May 3, 2024

    just fixed it with ElStracho's trick 🙂

      Srishti_Bali
      Srishti_Bali
      Legend
      June 18, 2021

      Hi there,

       

      Sorry to hear about this trouble. I tried but couldn't replicate this behavior at my end. I would request if you could share a few more details like:

       

      • OS and version of Illustrator
      • Screenshot of layers panel (Showing all layers and sub layers)
      • Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link. 
      • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently. 

       

      You may also try resetting Illustrator Preferences ( https://helpx.adobe.com/in/illustrator/using/setting-preferences.html ) and let us know if that resolves the issue.

      Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

       

      We're here to help, just need more info.

       

       

      Regards,

      Srishti

      E
      ElStretcho
      Participant
      July 26, 2023

      I ran into this issue and realized that I had the artboards hidden (control/command+shift+H). That woudn't let me go to Trim View. Show artboards and it works, for me at least.

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