Trouble when starting a new document.

Question

I'm using 25.2.1. When I start a new document, it freezes and crashes. This trouble occurred after updating to 25.2.1.

Mike_Gondek10189183 · Accepted Answer

Your OOBE may have become corrupted

OOBE

Quit the Creative Cloud desktop app
Browse to the following location based on your operating system.
WINDOWS
C:\Users\<user folder>\AppData\Local\Adobe\OOBE
The AppData folder is hidden in Windows by default. See Show hidden files, folders, filename extensions | Windows for instructions to access it.
MACOS
/Users/<user folder>/Library/Application Support/Adobe/OOBE
The \Users\<user folder>\Library\ is hidden by default for macOS 10.7 and above. See Access hidden user library files | Mac OS 10.7 and later for instructions to access it.
Delete all the files within the OOBE folder, but do not delete the folder itself.
Restart the computer and launch the Creative Cloud desktop app again.
Delete all the files within the OOBE folder, but do not delete the folder itself.
Restart the computer and launch the Creative Cloud desktop app again.

Ashutosh_Mishra · Answer

Hi there,

Sorry to hear about your experience. In addition to the suggestions given earlier, you may try troubleshooting steps given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) for such issues in the future.

Hope it helps.

Regards,

Ashutosh

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