TRUBLE ON USING AND OPENING ILLUSTRATOR.

Question

hello,i am having trouble on opening files (ether new file or open anything .ai) and using generaly the illustrator.Sudenly one day after opening my mac the illustrator stoped working completely. I tried unistall and re-install the programm many times with no solution. The programm does not give any message about all these on screen. Please, can someone can give me an answer how i could fix it???

Anubhav M · Answer

Hello @MARIA24342924lxu5,

Sorry to hear about the freezing. This is not the experience we want you to have. I hope the steps provided by Marliton helped resolve this. If not, would you mind sharing a few more details like:

Exact version of the OS and Illustrator
Screenshot of the About this Mac window
Spindump by following the steps shared in this article: https://helpx.adobe.com/uk/photoshop/kb/how-to-get-a-process-sample-or-spindump.html
SPX file by following these steps:
Click on Apple Icon > About this Mac > System Report
This will launch the System Profiler
Then Click File > Save > Save in Creative Cloud Files
Then open https://assets.adobe.com/files
Click on three dots next to SPX file > Share > Copy Link and paste it into a private message.

This information will really help us. I am looking forward to your response.

Thanks,

Anubhav

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