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Participant
November 1, 2024
Answered

Trying to enter a new hex swatch color in Illustrator but keep getting a different hex number

  • November 1, 2024
  • 2 replies
  • 366 views

When trying to enter a new swatch color in Illustrator (blue hex #5aaec7) I keep getting a different blue hex color (hex #58adc7). When I try it in Photoshop it works fine. Thoughts?

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Correct answer Pariah Burke

Hi. I just tried it in my Illustrator 2025 (v. 29.0) on macOS and verified the color with a couple of non-Adobe color samplers. The #5aaec7 worked great.

- Is your document in RGB or CMYK? You can check from File > Document Color Mode. Make sure it's RGB.

- When you say "I keep getting... #58adc7", how are you getting that? Is Illustrator showing the number changing in the Color panel, or is some other application showing the result of #5aaec7 used in Illustrator as coming out to be #58adc7?

- What is your version of Illustrator and operating system?

- If you quit Illustrator, start it up again, and try with a brand new RGB color space document, do you still get color shifting?

 

 

2 replies

Participant
November 1, 2024

Think I figured it out. The file needed to be in RGB for the hex to not change. It was set to CMYK.

Pariah Burke
Community Expert
Pariah BurkeCommunity ExpertCorrect answer
Community Expert
November 1, 2024

Hi. I just tried it in my Illustrator 2025 (v. 29.0) on macOS and verified the color with a couple of non-Adobe color samplers. The #5aaec7 worked great.

- Is your document in RGB or CMYK? You can check from File > Document Color Mode. Make sure it's RGB.

- When you say "I keep getting... #58adc7", how are you getting that? Is Illustrator showing the number changing in the Color panel, or is some other application showing the result of #5aaec7 used in Illustrator as coming out to be #58adc7?

- What is your version of Illustrator and operating system?

- If you quit Illustrator, start it up again, and try with a brand new RGB color space document, do you still get color shifting?

 

 

Participant
November 1, 2024

Thanks!! The RGB did the trick.