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Robert33965345uayn
Participating Frequently
Jan 11, 2025 1:19 PM UTC
Question

UI bug

Please refer to the attached video. This is most consistant with the Zoom tool but it's happening sporatically with all active tool icons not displaying correctly.

7 replies

Community Expert
Bobby HendersonCommunity Expert
Community Expert
Jan 11, 2025 10:55 PM UTC

Does the error happen in both CPU Preview and GPU Preview mode? Is the graphics driver portion of Mac OSX up to date? I'm using Windows PCs and have seen bugs in the drivers for graphics boards cause problems with Illustrator and other applications. Updating the driver often fixes the problem. Drivers for attached periphreal devices, such as graphics tablets, are also a source for trouble.

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Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
Jan 11, 2025 1:30 PM UTC

Does the same happen when you boot into Safe Mode?

If so, please report at https://illustrator.uservoice.com

They will need info about your system, hardware, plugins etc.

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Robert33965345uaynAuthor
Participating Frequently
Jan 11, 2025 1:55 PM UTC

I was unable to replicate any of the instances of the bug in safe mode.

 

On a side note, quick keys do not update the working tool icon, rather it displays the last tool icon I manually clicked in the toolbar.

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Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
Jan 11, 2025 2:33 PM UTC

In that case you'll need to figure out what on your system prevents it from working correctly.

Maybe start with resetting the preferences. You could quit Illustrator and then rename the preferences folder.

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