UI Text Corruption / Encoding Issue in Ukrainian Version (Windows)

Question

Hi. I have a critical UI issue in Adobe Illustrator on Windows. The text in the drop-down menus is completely garbled and unreadable (character encoding fail).

I am using the Ukrainian language version. Steps I've already tried: restarting the PC and reinstalling the app – didn't help.

Please look at the attached screenshot. Is this a known bug with the locale or a font conflict? waiting for a solution.

Abhishek Rao · Answer

Hi @Віталій334758932049,

Thank you for bringing this to our attention, and I’m sorry for the inconvenience with the UI text display. To look into this further, could you please confirm your Windows version and the exact version of Illustrator installed, and ensure you are updated to the latest release (30.0).

In the meantime, please try the following steps and let me know if they make any difference:

Rename the CEP folder to CEP.old from the following location:
MAC: /Library/Application Support/Adobe

If that doesn't help, rename the UXP folder to UXP.old from the following locations:
MAC: /Library/Application Support/Adobe
MAC: ~/Library/Application Support/Adobe

If the issue persists, please try uninstalling Illustrator, switch the app language to English in Creative Cloud Desktop, reinstall Illustrator, and check if the UI displays correctly. This will help us isolate whether the problem is specific to the Ukrainian localization.

Once you’ve tried these steps, please update me with your observations.

Abhishek

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