Unable to access illustrator in education system


Hello @Somporn290444317hcx,
We understand that encountering technical issues can be frustrating. Would you mind confirming if the problem persists when switching to a different network? If yes, you will need to contact your School/University's IT admin to create a support case through the Admin Console (https://helpx.adobe.com/enterprise/using/support-for-enterprise.html). We'll be able to assist you faster this way.
Thanks,
Anubhav
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