Unable to change Default Settings while saving as PDF in Illustrator 24.0 on macOS Catalina

Question

When I choose to save a illustrator file as a PDF I am unable to select any settings. Such as "adobe pdf presets" or "compression" setttings. Calling customer support leads me down the usual trash all the preferences and reset things (which we did just last week for another issue which also did not resolve). Restartings, resetting, new files make no difference and the issue continues. This is feature I use often and need help.
 
Brand new imac 10.15.1 and Illustrator version 24.0.
 
Any ideas? Catalina issue maybe? 
 
{Renamed By MOD}

Rishabh_Tiwari · Accepted Answer

Thanks for trying that. Could you please also try the steps below:

Try booting the system into Safe Mode (https://helpx.adobe.com/in/x-productkb/global/start-safe-boot-mode-mac.html) and check how it works there. It starts your system so that it performs certain checks and prevents third party software/ services from automatically loading or opening. If it works fine in Safe mode, then there is some third party service or application like antivirus, plugins or web extensions which are conflicting with the Illustrator.
If that doesn't help, log in to root account (https://support.apple.com/en-in/HT204012). Check how the application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors: https://helpx.adobe.com/in/illustrator/kb/preferences-folder-read-only-error.html
If nothing helps, then we need to troubleshoot this on a live session. Please head here (https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help on a live session that way.

Rishabh_Tiwari · Answer

Hi there,

We're so sorry to hear this that's definitely not what should be happening. Would you mind trying the steps below to manually reset the preferences for Illustrator:

Close Illustrator.
Click on the Finder icon on the dock, choose Go on the top> Go To Folder.
In the Go To Folder dialog box, type "~/Library". Click Go.
Open the Preferences Folder > rename the Illustrator 24 Settings folder to Illustrator 24 Settings folder.old
Under Preferences, Open Adobe folder and rename Adobe Illustrator folder to Adobe Illustrator.old
Go back to library->open caches->rename com.adobe.illustrator to com.adobe.illustrator.old
Go back to library->open application support-> open adobe->rename the Illustrator 24 folder to Illustrator 24 folder.old

Let us know if this helps or if you need any further assistance.

Regards

Rishabh

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded