Unable to complete the operation due to an unknown error. [!IMP]

无法完成操作，因为出现未知错误。[!IMP]When I insert a PNG QR code, this error occurs, but other images are fine.

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Correct answer Monika Gause

PNGs come in several flavours. If they have been saved in a way that Illustrator cannot read, then you have to resave them.

Community Expert

Can you open the PNG in Photoshop and then save as a PNG. And then try again.

Participant

After hearing your advice, it indeed works, but it adds an extra step. May I ask what causes this?

Correct answer

Community Expert

PNGs come in several flavours. If they have been saved in a way that Illustrator cannot read, then you have to resave them.

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