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Participant
September 7, 2021
Question

Unable to copy from Illustrator v25.4.1 and paste into Photoshop v25.5.0 & InDesign v16.4 on macOS

  • September 7, 2021
  • 1 reply
  • 198 views

I have 2021 Illustrator 25.4.1, Photoshop 25.5.0 and Indesign 16.4, I am on a MacBook Pro and cannot copy form illustrator and paste into Photoshop or Indesign.

 

 

{Renamed by MOD}

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1 reply

Anshul_Saini
Community Manager
Community Manager
September 7, 2021

Hi there,

 

Sorry to hear about the trouble you are facing. Could you please share a few more details like:

  • What are you trying to copy from Illustrator and paste into Photoshop and InDesign (Text, object, vector, etc.)
  • Does this issue occur while copying from a specific document? Could you please share a sample .Ai document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently.
  • Are you using any clipboard app or extension?
  • A small video demonstrating the issue could be really helpful.
  • Screenshot of File Handling/ Clipboard Handling settings from the preferences of Illustrator, InDesign, and Photoshop (cmd + k > File/ Clipboard Handling)
  • Does resetting Illustrator Preferences ( https://helpx.adobe.com/illustrator/using/setting-preferences.html) help to resolve the issue?
    Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

 

Also, you may try running the apps in Safe Mode and let us know how it goes.

 

Thanks & regards,

Anshul Saini

Maura5D22Author
Participant
September 15, 2021

It happens with both Photoshop and InDesign. I have tried copying both vector images and text. I am not using any extensions and have checked all my preferences. 

Anshul_Saini
Community Manager
Community Manager
September 17, 2021

Thank you for confirming that.  I would request you to share a small video demonstrating the issue. It would be really helpful for us, and we can assist you accordingly.

 

Regards,

Anshul Saini