unable to create Mockup in Illustrator beta stuck at adding mockup components

Forum|Forum|2 years ago
October 12, 2023
4 replies
8352 views

Hello! I have installed Adobe Illustrator Beta and have been trying to create mockups. I put in my image, then a vectorized logo I created ontop. I select both images and go to object, mockup, make, but this is the screen that pops up. It is stuck on this screen everytime and was looking for a solution thank you!

I have attatched a screenshot.

How-to

E

el_6256

Participant

I am not sure if will help or not. but the mockup in Illustrator only works when the top object is vector object.

Anshul_Saini

Community Manager

Hello, @Leanne32891239grzp,

Thanks for reaching out. It seems like you're encountering an issue while using the Adobe Illustrator Beta for creating mockups. The screenshot you've provided indicates that the application might be trying to download additional components needed for the mockup feature.

Here are a couple of suggestions to try and resolve this issue:

Internet Connection: Make sure you have a stable and active internet connection. Sometimes, a slow or interrupted connection can cause the application to hang while trying to download the necessary components.
Allow Time to Download: If your internet connection is working well, give Illustrator some time to complete the download. The download speed can vary depending on the size of the components and your network speed.
Update Your Beta Version: If you've been using an older version of the beta, try updating to the latest version. Updates often include bug fixes and improvements.

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

Best,
Anshul Saini

A

Amir35149866qq9o

Participant

'Mockup won't work - (not grayed out) Brand new mac pro w/ M3, everything works in beta ai but can't get Mockup to work. . been two days and it still says 'Adding Mockup components' - Thanks in advance