Unable to download cloud documents

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Hey Community,
After multiple hours of attempts, I struggle to get access to an illustrator project.

I tried to load it in Illustrator, it fails. I tried to access it via the cloud version of Illustrator, it fails. I tried to download from cloud document, it either fails, or manage to download a 0kb file. Sometimes I get 'download failed', or 'export failed' errors.

I trieds both on Mac and Windows, in different browsers, CC app and Illustrators.

Help ;(

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patrykh7308009

Participant

same here, every file i download from adobe has 0 B

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Anubhav M

Community Manager

Hello @patrykh7308009,

I'm sorry to hear that. Would you mind sharing a public link to the Cloud Document you're having trouble with so we can check it on our end?

Looking forward to hearing from you.

Thanks,

Anubhav

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patrykh7308009

Participant

every file thats on my cloud - i tried on multiple devices (PC, ipad, and phone) and everytime i download it's 0 B or error that i cand download it - EVERY FILE AND I HAVE 42 GB