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Known Participant
March 15, 2026
Question

Unable to export artboard to pdf

  • March 15, 2026
  • 2 replies
  • 48 views

I keep trying to export my artboard to a pdf and it just says cannot export. The file name does not have any special characters in it. I previously was able to export it. Why won't it let me now? 

    2 replies

    Anubhav M
    Community Manager
    Community Manager
    March 24, 2026

    Hello ​@Trisha5E13 

     

    I hope the problem is resolved by now. If not, kindly confirm the version of the OS/Illustrator installed, and if this happens with specific files or when exporting to a particular folder location, so we can better assist you.

     

    Looking forward to hearing from you.
    Anubhav

    Known Participant
    March 25, 2026

    I have the latest version installed. I  made sure there were no updates. What is the largest artboard that can be exported? I’m confused as it worked the first time but not the second. It only occurs with this file because it is the largest artboard I have tried to export. 

    HARSHIKA_VERMA
    Community Manager
    Community Manager
    March 27, 2026

    Hi ​@Trisha5E13,

     

    Thank you for sharing the details. I assume you’re experiencing the similar request mentioned here? If so, we would request you to please add your vote & submit your feedback in the comments of the UserVoice pgae. 

    Meanwhile, we will also share this with the product team.


    Let us know if you’re experiencing a different scenario.

     

    We will be happy to assist you further.

     

    Thanks,

    Harshika

    Ton Frederiks
    Community Expert
    Community Expert
    March 15, 2026

    Did you try if restarting your computer helps? If not try resetting Prefs?

    Known Participant
    March 25, 2026

    Hello that didnt work either. I had to reduce the size of the artboard to export at a smaller scale which isnt ideal 

    Doug A Roberts
    Community Expert
    Community Expert
    March 27, 2026

    What size was your original artboard?