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LaserJoe2
LaserJoe2Correct answer
Participant
Sep 17, 2024 10:01 PM UTC

I had this crazy problem to. Tried absolutely all the suggestions and nothing worked. But I did make it work finally: "Look for a stray element on the artoard" was a suggestuion. - there was nothing there to delete. So I next checked Layers and the sub layers and there was a sub layer that was empty. I deleted it and apparently that was the bogus element. The png exported fine. 

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20 replies

LaserJoe2
LaserJoe2Correct answer
Participant
Sep 17, 2024 10:01 PM UTC

I had this crazy problem to. Tried absolutely all the suggestions and nothing worked. But I did make it work finally: "Look for a stray element on the artoard" was a suggestuion. - there was nothing there to delete. So I next checked Layers and the sub layers and there was a sub layer that was empty. I deleted it and apparently that was the bogus element. The png exported fine. 

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krbdesign
krbdesign
Participant
Apr 26, 2024 5:15 AM UTC

I made my artboard & design smaller. Problem solved.

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leoleoleoleoleoleomak
leoleoleoleoleoleomak
Participant
Aug 15, 2022 2:30 AM UTC

Just updated my graphic card driver and problem solved, 

you should try it too, can't export PNG will annoy us forever.

 

Using Illustrator on Win 10, nvidia card.

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-www.instagram.com/leoleoleoleoleoleoleoleomak
    brenda.barb
    brenda.barb
    Participant
    Apr 8, 2022 2:34 PM UTC

    Hi, did you manage to solve this problem? I have the same problem.

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    Eleanora5F93
    Participant
    Apr 20, 2022 12:35 PM UTC

    I also do! Just 3 days ago my Illustrator started doing the same thing. I had to restart the whole computer to get this to work again...

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      Anshul_Saini
      Community Manager
      Anshul_SainiCommunity Manager
      Community Manager
      Apr 21, 2022 1:24 AM UTC

      HI @brenda.barb @Eleanora5F93,

       

      We are sorry to hear about the trouble you are facing. Would it be possible for you to share the download link to the Ai file with me here or via DM? I will forward it to the product team, and they will check what is causing the issue.

      Also, please share the OS & version of Ai, and please confirm if it is a new file or old. If it is old, then in which version of Ai was it created.

       

      I will be looking forward to your responses.

       

      Thanks!

      Anshul Saini

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      Ton Frederiks
      Community Expert
      Ton FrederiksCommunity Expert
      Community Expert
      May 29, 2018 8:32 PM UTC

      I would try to reset the Preferences:

      How to set preferences in Illustrator

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      Shubham_Sharma
      Shubham_SharmaAuthor
      Participating Frequently
      May 29, 2018 8:37 PM UTC

      I tried rhat, but it's also not working. Even I tried to re-install the software.

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      Shubham_Sharma
      Shubham_SharmaAuthor
      Participating Frequently
      May 29, 2018 8:37 PM UTC

      It's the first time I am exoexperiing such issue with the illustrator. It's strange.

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      Larry G. Schneider
      Community Expert
      Larry G. SchneiderCommunity Expert
      Community Expert
      May 29, 2018 8:13 PM UTC

      Which version of AI? When was the last time you restarted the computer?

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        Shubham_Sharma
        Shubham_SharmaAuthor
        Participating Frequently
        May 29, 2018 8:18 PM UTC

        Hey ... I am using version 2018 and I have restarted many times .

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        Monika Gause
        Community Expert
        Monika GauseCommunity Expert
        Community Expert
        May 29, 2018 8:22 PM UTC

        Just how large is that document?

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