Skip to main content
A
afoster_12
Participant
June 16, 2020
Answered

Unable to export JPEGs with Artboard name from Illustrator

  • June 16, 2020
  • 2 replies
  • 841 views

We are saving multiple artboards down by a systematic naming convention to import into our ERP system. The artboards are renamed, exported via Export for screens into separate JPEG files into a cloud based storage location. Recently our MAC users have experienced issues after renaming and exporting the artboards, artboard 1 only is not exporting and the name we updated is not saving either. Artboard 2 and beyond save and export w/out an issue. Does anyone have any suggestions or ideas on what could be causing this, we are on the latest software update. 

 

thank you,

 

{Renamed by MOD}

    This topic has been closed for replies.
    Correct answer Spice-B

    HI @Spice-B,

     

    We are sorry to hear about the trouble you are facing. This is not the experience we want you to have. I would suggest manually clearing caches, backing up & resetting preferences. Steps & location are mentioned in this helpx article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html).

     

    If that doesn't help, would you mind sharing a few details like:

    • The exact version of your OS.
    • Is this happening in a specific document or all? Would you mind sharing a sample document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link. We'll check at our end.
    • Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.

    Looking forward to your response.

     

    Thanks & Regards,

    Anshul Saini


    Thanks Anshul, resetting preferences fixed the issue.

    2 replies

    Srishti_Bali
    Srishti_Bali
    Legend
    June 24, 2020

    We have been waiting for your response to this query. Please update the discussion if the issue is resolved or if you have any further query. We'd be happy to help.

      lindsaym051212
      lindsaym051212
      Participant
      June 13, 2022

      I have had this same issue for many years. I am still having the issue. It happens frequently. I am currently using the most recent version of Illustrator and I am working on a brand new Mac Book ProAgain, I have experienced this frequently over the last 12 years of designing on all past versions of Illustrator and Macs. It happens in all .AI files. Screenshots do not help because it is just a list of artboard names and you can't see that I had it named as something else before it reverted back to a previous artboard name or the original Artboard name. 

      S
      Spice-B
      Inspiring
      July 27, 2022

      I had this issue after latest AI update 25 July. An old issue of bleeds not saving with Export as... also reoccurred. I solve the bleed issue and it resolved the no Artboard names issue too.

      I go to Export for screens, select include with bleed - then save a file. It seems to reset something. Now I use the Export as again and now both bleeds work and the Artboard names save at end of file name again.

      Only other suggestion is to reset your preferences - but I find that a pain. If you have to do this - once you get them all as you like them - save preferences so you can load them later on if the issue arises again.

      Hope this helps

      Srishti_Bali
      Srishti_Bali
      Legend
      June 22, 2020

      Hi there,

       

      Sorry about the delayed response. I am hopeful that the issue is resolved by now. If not, I would request if you could share a few more details like:

      • OS and version of Illustrator.
      • Few screenshots of the issue.
      • Is the issue related to a specific document? If yes, could you please share the document with us?

       

      Please update the discussion if the issue is resolved or if you have any further query.

       

      Regards,

      Srishti

       

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices