Unable to install app - illustrator does not work on this device - update required

Forum|Forum|1 year ago
October 2, 2024
3 replies
644 views

How-to

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Anshul_Saini

Community Manager

Hi @yiru_0420,

I’m sorry you’re facing issues installing Illustrator. Could you kindly share your system specifications, including CPU, RAM, GPU, and your OS version with the build number? This will help us better understand the issue. Additionally, please double-check the minimum system requirements for Illustrator to ensure compatibility (Windows Intel/ Windows ARM is available in the Beta apps section of the Creative Cloud desktop app only for English locales like the USA).

Looking forward to your response.

Best,

Anshul Saini

Y

yiru_0420Author

Participant

Thank you soo much for answering
here you goo

Device name LAPTOP-G321577B
Processor 13th Gen Intel(R) Core(TM) i7-13620H 2.40 GHz
Installed RAM 16.0 GB (15.7 GB usable)
Device ID 64BDB1A3-8268-4F1E-B241-FCE619C2077E
Product ID 00342-42331-25031-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Edition Windows 11 Home Single Language
Version 23H2
Installed on ‎10/‎15/‎2023
OS build 22631.4249
Serial number MP2FVQNW
Experience Windows Feature Experience Pack 1000.22700.1041.0

Anshul_Saini

Community Manager

Thank you for sharing your device details, @yiru_0420! I appreciate it. However, I noticed there’s no information about your GPU. Additionally, could you let me know if this issue is occurring with other applications or if it is specific to Illustrator? This information will help us narrow down the problem more effectively. Thank you!

Best,
Anshul Saini

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