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The Print Shoppe
Participant
November 1, 2021
Question

Unable to launch Illustrator 2022 (26.0)

  • November 1, 2021
  • 2 replies
  • 2069 views

After updating Illustrator to v26, it will not load. I've tried uninstalling and reinstalling. Installing the order version as well. All other Adobe programs work fine. Windows 10 Pro is up to date, Intel i7, 64gigs of ram.

 

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2 replies

Srishti Bali
Srishti Bali
Legend
November 1, 2021

Hi there,

 

Sorry to hear about this trouble. This is has been reported by a few other users as well and it was found due the conflict with Trend Micro Antivirus.

Do you have this Anti-Virus installed on your machine? If yes, please make sure that Illustrator is added as an exception in the app settings. 

 

Regards,

Srishti

    A
    Anton202
    Participant
    November 2, 2021

    Thanks, You are a super star.

     

    2
    2wicky
    Participant
    November 1, 2021

    Illustrator 2022 is loading for me, but freezes once I try to create a new file. I have shut down and restarted several times, but can't create a new file. 

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