Unable to launch - Illustrator on macOS

Forum|Forum|1 year ago
September 2, 2024
2 replies
1244 views

I downloaded the latest version of illustrator to my macbook pro 2017 a couple of weeks ago and immediatley illustrator wouldnt launch. it would just hang on the open page 'initializing'. i then uninstalled and tried to install a previous older version of illustrator which also then wouldnt work. i tried various versions and none would launch. so i then uninstalled the lot, tried a clean up as some forums had mentioned this might work and then tried re downloading Illustrator (an older version again) to now luck.

I have trief various versions, restarted multiple times and no matter what i do i cant get illustrator working 😞

Performance

D

Diamond_Dyse

Participant

I am having this same issue too, you install but you never see them in your app list.
If you where able to solve it, please share with me thank you.

Monika Gause

Community Expert

Do you have any Adobe Beta apps installed?

D

deborah_4112Author

Participant

no i dont think so? how would i know?

Srishti Bali

Community Manager

Any luck Deborah?

Hi @Diamond_Dyse

Sorry to hear you're experiencing issues with Illustrator. The statement you shared is a bit unclear. If I understand correctly, your issue is that multiple versions are installed on your machine, but you can't find them in the Creative Cloud app or on your system.

Additionally, please share more details, such as the operating system you're using.

We're here to help—just need a bit more info!

Regards,

Srishti

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