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KHADER ALANGO38445351catd
Participant
July 5, 2024
Question

Unable to open 3D option in illustrator in latest version.

  • July 5, 2024
  • 1 reply
  • 136 views

I am unable to open 3d pannel to make 3d. When i try to open 3d then my Illustrator crushes always. 

I also deleted all substance materials from illustrator but still it's not working. Please someone help me.

This topic has been closed for replies.

1 reply

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
July 5, 2024

What exactly did you delete?

 

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
July 8, 2024

Hello @KHADER ALANGO38445351catd,

We understand how frustrating it can be to encounter crashes in the middle of work. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3zzbG7q) and checking if they help? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/4bzYVH3). We appreciate your time and patience in helping us resolve this issue.

Thanks,
Anubhav

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