Unable to open .ai file in Illustrator

Question

I can`t open my files that i have on .ai on Adobe Illustrator, it`s not functioning. Any help?
 
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Anshul_Saini · Answer

Hi there,

Sorry to hear about this trouble. I would like to know if the steps suggested by @Mike_Gondek10189183 above worked for you? I would request you to share a few more details along with the ones asked by @Doug A Roberts & @Mike_Gondek10189183:

Could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
From where are you opening the files (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?
When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently.

Also, I would suggest you try testing in Safe Mode & Hidden Admin Account and see how it goes.

I will be looking forward to your response.

Thanks & Regards,

Anshul Saini

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