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MartinCiriloPhotographer
Participant
August 25, 2021
Question

Unable to open .ai file in Illustrator

  • August 25, 2021
  • 2 replies
  • 343 views

I can`t open my files that i have on .ai on Adobe Illustrator, it`s not functioning. Any help?

 

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2 replies

Anshul_Saini
Community Manager
Community Manager
August 25, 2021

Hi there,

 

Sorry to hear about this trouble. I would like to know if the steps suggested by @Mike_Gondek10189183 above worked for you? I would request you to share a few more details along with the ones asked by @Doug A Roberts & @Mike_Gondek10189183:

  • Could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
  • From where are you opening the files (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently.

 

Also, I would suggest you try testing in Safe Mode & Hidden Admin Account and see how it goes.

 

I will be looking forward to your response.

 

Thanks & Regards,

Anshul Saini

Doug A Roberts
Community Expert
Community Expert
August 25, 2021

What is happening instead?

MartinCiriloPhotographer
Participant
August 25, 2021

When i try to open a file, illustrator opens but not the file. Its stops there and i have to ctrl + alt + del to go away because its not loading so i have to leave illus. Do you know what to do? I try other actualizations instead of the last one but its the same

Doug A Roberts
Community Expert
Community Expert
August 25, 2021

What happens if you open Illustrator first?

What version of Illustrator are you using? What operating system?