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Participant
August 30, 2022
Question

Unable to Open Any Adobe Applications (Photoshop, Illustrator, InDesign, Acrobat)

  • August 30, 2022
  • 1 reply
  • 216 views

I am using a Mac, and whenever I go to open any Adobe Creative Cloud platforms (Illustrator, InDesign, Photoshop, etc.) the app will bounce in the bottom taskbar, and then pop open a gray screen as though it were going to open, but then immediately disappears and shuts down again. I was using Illustrator about 1 hour prior to this issue, when it randomly displayed a box that asked if I would like to save my work before shutting down. I had not promped the app to shut down/close. I have tried uninstalling the Illustrator app (which now I am unable to reinstall), I've tried restarting and shutting down my computer, but no progress has been made. It shows that all of my apps are up to date and I had used all of these apps consistently in the last couple of months on the same computer, so I don't know what to do from here. Any help or assistance would be greatly appreciated. Thank you!

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1 reply

Kevin Stohlmeyer
Community Expert
Community Expert
August 31, 2022

Please send specs for your Mac - OS, Mac Version, RAM, Available HD space, etc.

Are you able to launch the Creative Cloud Desktop application?