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Mafalda Mante
Participant
Sep 5, 2024 4:12 PM UTC
Question

Unable to Open Cloud-Saved Files in Adobe CC on Windows 11 – 'adbai' Link Issue

Hi everyone,
I'm encountering an issue when trying to open cloud-saved files from Adobe Creative Cloud on my Windows 11 machine. Even though I have Adobe Photoshop and Illustrator installed, I'm getting the following message:

"Get an app to open this 'adbai' link. Your PC doesn't have an app that can open this link. Try looking for a compatible app in the Microsoft Store."

I have checked my apps and everything seems up to date. Has anyone else faced this issue or knows how to resolve it? Thanks in advance for your help!

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3 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
Sep 5, 2024 4:28 PM UTC

Hello @minimalframer,

Sorry to hear about your experience. Would you mind trying the following steps and checking if they help:

  • Close all Adobe applications
  • Remove the Creative Cloud Desktop application, CCLibrary, and CoreSync using the Creative Cloud Cleaner Tool (https://adobe.ly/3XzUmZG)
  • Reinstall the Creative Cloud Desktop application (https://adobe.ly/3Xv4p1V)
  • Relaunch Illustrator


Looking forward to hearing from you.

 

Best,

Anshul Saini

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Zehra37888781ub56
Participant
Sep 10, 2024 7:04 PM UTC

Hello Mr. Saini
I have the same problem with Adobe. I did everything your following steps and my problem seems to continue. Can you help me with the solution.

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Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
Sep 10, 2024 7:19 PM UTC

Hello @Zehra37888781ub56,

Sorry to hear about your experience. Would you mind sharing more details, like the exact version of the OS/Creative Cloud and screenshots of the error message so we can investigate this further?

Looking forward to hearing from you.

 

Thanks,

Anubhav

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