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M
Mafalda Mante
Participant
September 5, 2024
Question

Unable to Open Cloud-Saved Files in Adobe CC on Windows 11 – 'adbai' Link Issue

  • September 5, 2024
  • 1 reply
  • 560 views

Hi everyone,
I'm encountering an issue when trying to open cloud-saved files from Adobe Creative Cloud on my Windows 11 machine. Even though I have Adobe Photoshop and Illustrator installed, I'm getting the following message:

"Get an app to open this 'adbai' link. Your PC doesn't have an app that can open this link. Try looking for a compatible app in the Microsoft Store."

I have checked my apps and everything seems up to date. Has anyone else faced this issue or knows how to resolve it? Thanks in advance for your help!

This topic has been closed for replies.

1 reply

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
September 5, 2024

Hello @minimalframer,

Sorry to hear about your experience. Would you mind trying the following steps and checking if they help:

  • Close all Adobe applications
  • Remove the Creative Cloud Desktop application, CCLibrary, and CoreSync using the Creative Cloud Cleaner Tool (https://adobe.ly/3XzUmZG)
  • Reinstall the Creative Cloud Desktop application (https://adobe.ly/3Xv4p1V)
  • Relaunch Illustrator


Looking forward to hearing from you.

 

Best,

Anshul Saini

Z
Zehra37888781ub56
Participant
September 10, 2024

Hello Mr. Saini
I have the same problem with Adobe. I did everything your following steps and my problem seems to continue. Can you help me with the solution.

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
September 10, 2024

Hello @Zehra37888781ub56,

Sorry to hear about your experience. Would you mind sharing more details, like the exact version of the OS/Creative Cloud and screenshots of the error message so we can investigate this further?

Looking forward to hearing from you.

 

Thanks,

Anubhav

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