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Oluwatomi5C1E
Participant
October 10, 2024
Question

Unable to open file - ".ai" is an unknown format

  • October 10, 2024
  • 1 reply
  • 202 views
Hello everyone, I was working on a file and saved it then upgraded to the 2024 version of Illustrator. Now when I open the file I keep getting "The file ".ai" is an unknown format and cannot be opened" WTF happened?!!! it makes nos damn sense out of nowhere it's an unknown format. Does anyone here understand how to fix this issue?
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1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
October 10, 2024

Hello @Oluwatomi5C1E,

Sorry to hear about your experience. Would you mind providing some details about the circumstances under which these files were saved or edited and the location of the files where they were stored? For example, were there any unexpected Illustrator crashes, sudden app closures, system shutdowns, or power cuts during editing?

 

Also, kindly share a screenshot of the error message, and a link to a sample file after uploading it to Dropbox, Google Drive, etc., so we can check it on our end. Although we cannot guarantee a successful recovery, we will try our best to do so.


Looking forward to hearing from you.

 

Anubhav

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