Unable to open my files in illustrator

it happened out of sudden. it crashed, i lost my work and now i can't open ANY FILES. HEEEELP!

{Reanmed by MOD}

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Community Expert

Unless all your files are zero 0 k they should be good. Without knowing more about your system as was already asked, no one can help you sorry.

Restart if you have not already, and run hard drive diagnostics.

Community Manager

Hi there,

Sorry about the trouble. Could you please share a few more details like:

OS and version of Illustrator
Is the happening with some specific documents? If yes, could you please share a sample document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
Which file types are you trying to open (.Ai, PDF, JPG, PNG, etc.)?
From where are you trying to open the files (Network Drive/ System HDD/ Shared Folder on System/ External HDD/ Creative Cloud/ Cloud Document)?
Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently.

Also, you may try the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/troubleshoot-file-issues.html). If the issue is with cloud documents, then try the steps shared in this article (https://helpx.adobe.com/in/illustrator/kb/cloud-document-troubleshooting.html) and share your observation with us.

Will be looking forward to your response.

Thanks & Regards,

Anshul Saini

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