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Question

Unable to paste as formatted in Illustrator 25.4.1 on macOS v11.5

Forum|Forum|4 years ago
August 4, 2021
4 replies
2389 views

I noticed since the last Illustrator update the action of pasting has a big issue. Please, somebody can help with some advice in order to avoid those troubles? The -paste action- doen't keep the format.

Thanks!!

{Renamed by MOD}

Performance

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Brad @ Roaring Mouse

Community Expert

Check your Preferences > Clipboard Handling.

e.g. ....

R

Rocío ToledoAuthor

Known Participant

Thanks, I already checked that too, and that's the weird thing coz that funtion is not active. (I attached a reference)

Brad @ Roaring Mouse

Community Expert

Cool. I only mentioned it as it hadn't come up yet!

Anshul_Saini

Community Manager

Hi there,

Sorry about the trouble. I would request you to share a few more details like:

Is the issue happening while working on a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently.
Does resetting Illustrator Preferences (https://helpx.adobe.com/in/illustrator/using/setting-preferences.html) help to resolve the issue?
Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Also, please try booting the system into Safe Mode and share your observations. In Safe Mode, your device starts your system to perform certain checks and prevent third-party software/ services from automatically loading or opening)

I will be looking forward to your response.

Thanks & Regards,

Anshul Saini

R

Rocío ToledoAuthor

Known Participant

Hi, thanks for your response.

The problem actually happens in all documents. I notice it start after update system and application. I already try resetting the Illustrator preferences but nothing change, just loose my custom actions. I don't know what else to do. A peer of mine has the same issues too. 😞

Anshul_Saini

Community Manager

Thank you for sharing the information. I would like to know if the steps suggested above by @Mike_Gondek10189183 worked for you? I would request you to share a sample files from where you are copying and where you are pasting. You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link here.

Also, were you able to check if it is happening in Safe Mode (https://helpx.adobe.com/in/x-productkb/global/start-safe-boot-mode-mac.html) as well?

Regards,

Anshul

Jacob Bugge

Community Expert

Rocio,

It will help helpers help you if you can show what you copy and what it looks like when you paste it, or try to paste it.

R

Rocío ToledoAuthor

Known Participant

The problem is in every text box, objects with texts, no matter if they are alone (the text box) or grouped. When I copy those and try to past them in all ways: paste in place, front or back, it just past part of the objects and the text appear continue in one single line without the original format (size, font, etc). I attach a reference of it.

Jacob Bugge

Community Expert

Rocio,

That looks strange indeed.

With the screenshot there is hope that someone can make heads or tails of it, maybe tomorrow; it is rather late over here, time to attend to other duties before the sun rises.