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L
lensilva
Participant
June 13, 2020
Question

Unable to print from Illustrator on Windows machine-Resolved

  • June 13, 2020
  • 3 replies
  • 441 views

Just in case I can save some folks a lot of agravation.
I could not print from Illustrator to my Brother printer. Long story short, I had to uninstall Microsoft updates KB4497165 and KB4560960.
These were issued 6/10 and 6/11

 

{Renamed by MOD}

This topic has been closed for replies.

3 replies

Primož Birsa
Primož Birsa
Participant
July 14, 2020

small update:

issue is still there. Unfortunately it doesnt affect illustrator only, but seems a more windows-wide issue.

Indesign is not printing and also other non-adobe apps doesnt print.

 

Only workaround i found is unsintall 4560960 constantly and temporary delay updates.

 

any found a better solution?

Primož Birsa
Primož Birsa
Participant
June 19, 2020

already posted as illustrator bug.

KB4560960 causes illustrator to NOT beign able to open or create documents, also indesign not printing.

have to uninstall it on all machines (11) and delay updates.

All windows 10, both home and professional. AI 24.2

Srishti_Bali
Srishti_Bali
Legend
June 14, 2020

Hi there,

 

Thanks for sharing this here. It may help other users having similar issues. We really appreciate that!

 

Regards,

Srishti

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