Unable to Save As or Export from Illustrator 2024 v28.5 on macOS Sonoma 14.4.1

Forum|Forum|1 year ago
May 3, 2024
2 replies
800 views

I open a new document, start to create and when I do a Save As, I get the spinning beach ball for about a minute. I try to Export and get the same issue.

I simply try to close and get the dialog box to save as Untitled-1 and I get the same issue.

I have restarted my computer multiple times and have the latest updates to my OS and Illustrator.

This topic has been closed for replies.

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plaidasparagusAuthor

Participating Frequently

It is working now.

I guess the solution was to move on to something else for a couple hours, then come back and try again.

Monika Gause

Community Expert

Glad you could get it to work.

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plaidasparagusAuthor

Participating Frequently

The issue is back again. I have the issue with both Illustrator and Photoshop. It is beyond frustrating because deadlines are being missed because I can't get even the simplest task done. The best I can do is print.

Monika Gause

Community Expert

Does Illustrator have full disk access?

Where do you try to save?

Do you have a printer connected, set up as default printer and turned on?

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plaidasparagusAuthor

Participating Frequently

I am not seeing the app in Full Disk Access. I do see Adobe Update Helper has access. I am unable to add any apps. Clicking the + does nothing but prompt me for my password.

I do have a default printer connected and turned on.

This was not an issue yesterday.

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