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Inspiring
Jan 16, 2023 2:26 PM UTC
Answered

unable to save empty document

trying to export a document as a PNG and getting this error... as you can see the document is not empty, at least not my definition of empty. but illustrator seems to think it is... any ideas?

 

 

Rosie367Correct answer
Participant
Dec 5, 2024 8:01 PM UTC

think I finally found out what's causing the problem -

a hidden clipping mask with no other visible objects above the mask (incl. clipped objects)

5 replies

Rosie367Correct answer
Participant
Dec 5, 2024 8:01 PM UTC

think I finally found out what's causing the problem -

a hidden clipping mask with no other visible objects above the mask (incl. clipped objects)

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djmattyzAuthor
Inspiring
Jan 16, 2023 2:42 PM UTC

never mind... i got it.  

i had to check the box  "use art boards"     🙂

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Ares Hovhannesyan
Community Expert
Community Expert
Jan 16, 2023 2:58 PM UTC

Greate to hear:)

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Ares Hovhannesyan
Community Expert
Community Expert
Jan 16, 2023 2:41 PM UTC

There are several method for exporting. Which one you try? Do other methods works fine?

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djmattyzAuthor
Inspiring
Jan 16, 2023 2:43 PM UTC

yes the document saved as an ai. but didnt export

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