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nidia1991
Participant
September 10, 2024
Question

Unable to Save File in Adobe Illustrator Due to Black Screen Error

  • September 10, 2024
  • 1 reply
  • 1094 views

Dear Adobe Support Team and community,

 

I am writing to report an issue I have encountered with Adobe Illustrator version 28.7.1 (64-bit). When attempting to save a file, a black screen appears, preventing me from proceeding with the save operation. This issue has persisted since updating to this version.

I have attached a screenshot of the error for your reference. I would appreciate your assistance in resolving this matter as soon as possible.

Thank you for your support.

1 reply

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
September 10, 2024

Did you already reset the preferences? This will erase your settings

    A
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    September 10, 2024

    Hello @nidia1991,
     
    I am sorry to hear about your experience. I hope Monika's suggestions helped resolve the problem. If not, kindly try the following steps to see if they help:

     

    - Close all Adobe applications.

    - Rename the UXP folder to UXP.old from the following location:

    (Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP

    (macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP

     

    - Relaunch Illustrator

     

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

    N
    nidia1991Author
    Participant
    September 10, 2024

    Dear Adobe Support Team and Community,

    I hope this message finds you well.

    I am writing to seek further assistance regarding ongoing issues I am experiencing with Illustrator applications. Despite following the suggested solutions, including resetting to factory settings and renaming the UXP folder to UXP.old, the problems persist.

    These bugs are significantly impacting my user experience and delaying my deliverables, as I am forced to find alternative ways to save my work. This situation is causing considerable inconvenience and affecting my productivity.

    I kindly request a prompt resolution or any additional suggestions that could help address these issues effectively.

    Thank you for your attention and support.

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